In serving the public for 35+ years as a CPA, I’ve worked with many leaders. Some were wanna-bees; some were dictators; some were regular bosses; very few were benevolent.
WordPress, “We don’t make software for free, we make it for freedom.”
Automattic, “We are passionate about making the web a better place.”
More Than Meets The Eye
In the realm of Technology and especially in the niche of Design, there is an acronym WYSIWYG — What You See Is What You Get. Matt Mullenweg has taken that to a new level of YEGWYDS — You Even Get What You Don’t See.
Until today, as I’ve done the Google Searches to discover more about this fellow, I had no idea as to his scope, depth, and influence.
What I can do, though, is share my personal experience with a benevolent leader. This story begins in July 2018, when I experienced frustration to the point of having Capital One stop the processing on a credit card purchase.
In my opinion, a company Process was dysfunctional — and, to add insult to injury, I felt that same company was disrespectful to People. As you know, I’m a big believer in POP — People Over Process.
Well, come to find out, I was preaching to the choir.
Congratulations (In an Email)
Congratulations on the very successful launch of WordPress 5.0 — and a tremendous Presentation at WordCamp US 2018.
As you remember, I was frustrated with Automattic because of Jetpack, until out of the blue YOU called. I’m still in awe that a Leader cares so much about those in his Realm to listen and understand.
There was outreach by one of your Employees to work with me to resolve the Jetpack error messages that I was receiving from the Google Mobile-Friendly Test. Silly me — I rejected the offer. My belief and faith in Jetpack and its People had been shaken
Today, with Jetpack installed, absolutely “no loading issues” — only Success. (CLICK)
Then, more recently was my frustration with Gutenberg and responses I received from Automattic happiness engineers. That was immediately resolved by Gary Pendergast. (HISTORY)
As a Builder, I share the history to document a foundation for my belief that you are Building Something Special. The histories, above, are proof that my experience is much more than a one-off, luck-of-the-draw, random series of events. These are demonstrative facets of purpose, design, and implementation inspired and encouraged by YOU.
Last week, while interviewed in a Podcast, you made a comment about being “a benevolent leader.” We both know it is impossible to “manage by committee.” In the history of all great scientists and artists, there was only one of them. Only when they put beaker to flame, or brush to canvas, did the discoveries and masterpieces appear. That’s the magic of one person with belief in creating Value.
Yesterday, I thought your response to Mr. Blonde Goatee was Sherlock Holmes brilliant, “My dear Watson it’s quite elementary. The interpretation of WE is found in the context of its use.”
Great leaders inspire others to follow. You do that.
Quite often at the completion of a Post composed and published with Gutenberg, I find myself exclaiming, “Wow — I did that!”
That my friend is the sign of a truly great Leader — when those in your sphere of influence say, “We did that ourselves!”
When we say that, it’s because of your Vision and Values.
Thank you for being that kind of Leader.
When was the last time you had the CEO of a multi-billion dollar Company call you up to listen to your concerns? I can answer that for me, “Never.” Until one July day, out of the blue, I get a call from Matt Mullenweg.
For me, that memory will be priceless, forever. At the time, I knew something special was happening. Only, today, do I understand a little more about the honor bestowed on me — by a man with humility — a Benevolent Leader.
Since the phrase “Benevolent Leader” is a mouthful — and probably beyond acceptance in everyday use by Matt — he will affectionately be known to me as “Bene.”