Opinionated Feedback

The last step in the Journey to build sterling Character is to welcome and accept Constructive Feedback.

Constructive Feedback is the other side of the coin from Reinforcing Feedback. We all love the feedback that sings our praises of a job well done, that acknowledges a situation handled nicely, or that recognizes the dent we’re making in the world.

So, those are the two kinds of feedback — between two people with knowledge of facts, situations, and measurable observations.

What about the third kind of feedback — which comes out of the blue from a third wheel, loose cannon, if you will — from someone with a badge that reads, Sidewalk Superintendent?

Opinionated Feedback — (OF)

Tiny, little, powerful, two-letter words — aren’t they something? One of my favorite expressions, “If It Is To Be, It Is Up To Me.”

of
to indicate a point of reckoning
to indicate origin or derivation
to indicate the cause, motive, or reason
to indicate the component material, parts, or elements
to indicate the whole that includes the part
to indicate belonging or a possessive relationship
to indicate the relationship between a result and function
to indicate something from which a person is delivered
to indicate a particular example belonging to a class
to indicate apposition
to indicate the object of an action
to indicate the application of a verb
to indicate a characteristic or distinctive quality
to indicate the position in time of an action

So — if the last step in the Journey to build sterling Character is to welcome and accept Constructive Feedback, what about the Sainthood effort required to accept Opinionated Feedback?!

And — when I say, “Accept,” I define that as, “Accept it for what it is, glean the kernels of truth, and let the chaff blow away on the winds of fickleness.”

Feedback That Never Was

This story, so far, has been framed around the beneficiary of feedback. But, what about the individual offering the feedback? If you’ve ever been in a role which required formal feedback to be given, you know how difficult it is — To Do.

Now, imagine the poor fellow who is sharing his thoughts with a couple of new friends and is, then, accosted for asking a few simple questions.

Remember the Story about me and the two women — the cute one and the other one? We’ve already discussed how I responded to the challenge from the other one, who asked me to be her Accountability Partner (after, I clearly communicated on a public forum that my partner must be a “brave soul.”)

What is it that YOU want from this email? To point out? To challenge? To encourage the why + what do I want thinking?

For the students of communication theory, all of their mental bells, whistles, and alarms have been triggered. “Email?! Doesn’t he know that only 7% of communication can be accomplished with words?” Yep, I knew it going in — but, that’s my modus operandi — going where even the angels fear to tread.

The cute one is a very successful Life Coach, with a variety of programs that she offers for the benefit of those individuals wanting to expand their horizons, improve levels of accomplishment, and grow into better Citizens. My kind of gal — so, since I was invited to her game (Program), I signed up.

When I zinged my serve over the net, the other one caught the ball to examine it for defects. Life Coach patiently waited through the other one’s challenge of my intent and then offered this.

I value feedback from people I know, I am always looking to improve in my life and my work, and I am also a huge proponent of done being better than perfect. The Program is what it is and serves its purpose for most people. It is not meant to be the answer to everyone’s problems, nor is it meant to be a spiritual based program.

Say what?!

So, I went back and read, again — very slowly — my original email to see if I had used the word Feedback, or made any reference to the Trinity. Nope, not even once.

Communication Is What The Listener Does

Although, in my email, I had asked this question, “What is the passion at the core of everything you do?

During those 35+ years serving the public as a CPA, I learned to ask this question of every prospective Client. Those who were animated in their response enjoyed working with me. Those with a deer-in-the-headlights response were graciously ushered back to the door from which they came.

So, I fully understand the responses I received from the Life Coach and the other one. One was scared silly because I dared to ask such a question — the Life Coach felt threatened.

For most of my life, I have been overly concerned about everyone’s feelings. Recently, however, the light came on, “Other people’s feelings are beyond my control. Unless, I’m rude, or crude, they have the responsibility to manage their own dang feelings.”

And, it’s true — no one can make us mad, sad, happy, or glad. It’s our individual right and responsibility to create the emotions pleasing to us.

It’s perfectly fine that the Life Coach wants no part in my philosophy, or efforts, to be a Conduit of Goodness.

What Did You Learn?

Because — she did offer this.

You’re kind enough to offer feedback to others, my feedback to you might be to include a bit of framing when you give that feedback so others better understand what your intention and expectation is – especially when they don’t know you well.

As a builder, I know exactly what she’s suggesting. After establishing a solid foundation, framing is the next phase to Build Something — Special. And, with no apologies to the Life Coach, or anyone else, my way of preparing a foundation on bedrock is to ask questions. The one question about “the passion at the core” is the first of ten initial steps to a solid foundation.

In visiting with a long-time loyal friend, on the phone last night, she asked, “So, what did you learn?”

Oh, we laughed! Because — I’ve lost track of the number of verses to this same old song. She gently teased that maybe the time has come for me to learn the lesson. 🙂

Curse of Knowledge

The beauty of Opinionated Feedback is that it comes from an outsider, who is not encumbered by the “Curse of Knowledge.” Reinforcing Feedback and Constructive Feedback happens between two individuals, who know all the “facts.” The outsider is not burdened with any preconceived notions about the Ego, Expectations, or Emotions. They can be honest in offering their opinion.

I did not offer feedback to the Life Coach — I did, however, share my thoughts which were perceived by her to be feedback.

Her feedback to me is spot on correct. I know it, and I’m working on getting better at it. It defined as — stop scaring the living bejeezus out of timid souls, with too much, too soon.

Speed of Belief

I’ve had people suggest that I wear darkened eyeglasses — because my gaze is too intense. It’s true — I’m intensely passionate about my purpose in life. And — I thoroughly enjoy that far-left lane, designated Speed of Belief.

Remember, when we were first learning to drive, how we had to keep staring at all the gauges to make sure our speed was right, the engine had oil pressure, and the coolant was staying cool. Now, we seldom think about it — we glance, every now and then.

Same song, second verse — I’m operating at the Speed of Belief — not by sight, but — by feel. Because of the Curse of Knowledge, I assume (yes, I know, makes an ass out of u and me) everyone else is comfortable with their hair blown back. (As a side-bar, that’s why I wear my hair in a crew-cut.)

What We Learn, Together

Coach John Wooden — in Pyramid of Success — has this encouragement, “What a leader learns after you’ve learned it all counts most of all.

As a believer in the ASK Principle — Ask, Seek, and Knock — I hope you will help me: Ask, so love can be given; Seek, so wisdom can be found; and, Knock, so doors of opportunity swing wide open.

I’ve noticed that my friends are reluctant to give Feedback of any kind. Yet, my enemies, are eager to bury me in Opinionated Feedback — and, I appreciate it very much.

Your thoughts and comments are always welcome. Please, schedule a time for us to visit in a phone conversation, or a Zoom Meeting, by making an Appointment. (CLICK)

Feedback Three-Step

Circles of Life

Feedback Three-Step

Baby’s first step is cause for celebration. Even for us older kids, first steps can be special times of celebration and acknowledgment.

They are, always, the beginning of a journey to discovery. Sometimes we follow the first step with a second. Other times that first step forward is followed by two steps backward.

Regardless of the pattern, we are dancing.

Those who love to dance know about the Two-Step. If we are to dance our way into the hearts, minds, and souls of those about whom we care deeply, maybe, it’s time we learn the Three-Step. It is much more than leading with our good foot – and, then, dragging the other behind. In fact, it has nothing to do with our feet and everything to do with our heads.

Communication Is What The Listener Does

While there are many mediums available for communication, the most popular is — Words. Some of us use many, while other individuals use few. We, all, use them, constantly, to express our thoughts and ideas to others. Our messages are composed of two elements: Content and Context.

Guaranteed — the words I choose and the intent behind them will be heard and understood differently by each person, who receives them. They will be filtered through the education and experience of that person. And, they will mean something different to that individual, depending on the day and their mood.

Since Certified Public Accountants are trained in probabilities, let’s look at the odds of being heard and understood. Setting aside that which is beyond our control (the context within which our message will be received), let’s take a look at the content.

7% Comprehension from Words

Feedback Model

A researcher named Mehrabian was interested in how listeners get their information. The results: 55% from the visual component, 38% from the auditory component, and 7% from the language. Our words account for only 7% of comprehension. Have you ever wondered why emails are misunderstood?!

Regardless of how elegantly we Transmit, the logic and emotion of the Receiver are beyond our control. With the first two steps of this communication dance, we have made noise and they have heard the sound. Communication is yet to be accomplished.

The third — and, most important — step is Feedback. The communication circuit is complete, only, when the Receiver is courageous enough to Transmit back what they have heard and understood.

Lights Come On With Closed Circuits

In our daily life, we take for granted closed circuits. We flip the switch and the lights come on. Thus, we have reinforced a truth — Electricity will only flow in a completed circuit. Why then do we insist on wandering around in the dark while refusing to complete our communication circuits? We complete them by giving Feedback.

Circles of Life

While there might be legitimate reasons for our inertia, the encouragement is for us to consider the circle of life, itself. Just like the electrical circuit, we are of limited value unless, and until, we complete the circuit.

If we consider the possibility that we are simply wonderful chunks of conduit for the goodness from above to flow through us for the benefit of others, then, it’s logical to envision the lights coming on for ourselves and the rest of the world. We, literally, become lighthouses to guide others through the storms of life. Bright lights make absolutely no noise.

The Sound of Circles

Since all of the words above only contribute 7% to this premise, let’s add the 38% auditory component. By clicking on the “Circles” hyperlink below, we can enjoy sensory delights.

Circles

(Video)
By Sawyer Brown

There’s one around my finger
One around my coffee cup
One around the hands of time
And that big orange ball a comin’ up
There’s one around my eight to five
Four beneath me when I drive
An extra one for overtime, circles
There’ll be one in the hugs around my legs
And one around my waist
And one around the table holdin’ hands and sayin’ grace

I thank God for circles
For you, for me, for family and friends
I thank God for circles
May they go round-and-round and never have to end

There’s one around the block
There’s always one around the bend
Any to and from you go
And back again
Some are green and some are golden
Summer turns to winter cold
And into spring the seasons roll, circles
There’ll be one around the candles
One around the birthday cakes
One around the table holdin’ hands and sayin’ grace

I thank God for circles
For you, for me, for family and friends
I thank God for circles
May they go round-and-round and never have to end

There’s one around the world
That goes around so we can see it all
One around the halo
When we’re called

I thank God for circles
For you, for me, for family and friends
I thank God for circles
May they go round-and-round and never have to end
I thank God for family and circles
May we find and have so many more of them

Trust In The Source

The researcher, Mehrabian wrote about a substantial limitation to his study, “These findings, regarding the relative contribution of the tonal component of a verbal message, can be safely extended, only, to communication situations in which no additional information about the communicator-addressee relationship is available.”

In summary, Listeners derive information from visual, tonal, and other verbal cues. Yet, their understanding is dependent upon a number of other factors, including how well they know the communicator.

Communication Is What The Listener Does

This communicator believes Feedback is a necessary dimension of effective personal growth. It provides for real-time modifications of behavior, and related events, to achieve mutually desired benefits for the participants, which might otherwise be unobtainable, or delayed.

To achieve 100% effectiveness, let’s add the 55% visual component to our circuit of communication. Picture a knight standing at the ready to be of service in your kingdom. He waits for the Feedback that will enhance his efforts to be of greater value to you. If a courageous leader, you will empower him to serve in more effective ways, by offering the Feedback necessary to achieve even greater victories in this our journey, the circle of life!