WordPress, “We don’t make software for free, we make it for freedom.”
Automattic, “We are passionate about making the web a better place.”
More Than Meets The Eye
In the realm of Technology and especially in the niche of Design, there is an acronym WYSIWYG — What You See Is What You Get. Matt Mullenweg has taken that to a new level of YEGWYDS — You Even Get What You Don’t See.
Until today, as I’ve done the Google Searches to discover more about this fellow, I had no idea as to his scope, depth, and influence.
What I can do, though, is share my personal experience with a benevolent leader. This story begins in July 2018, when I experienced frustration to the point of having Capital One stop the processing on a credit card purchase.
In my opinion, a company Process was dysfunctional — and, to add insult to injury, I felt that same company was disrespectful to People. As you know, I’m a big believer in POP — People Over Process.
Well, come to find out, I was preaching to the choir.
Congratulations (In an Email)
Congratulations on the very successful launch of WordPress 5.0 — and a tremendous Presentation at WordCamp US 2018.
As you remember, I was frustrated with Automattic because of Jetpack, until out of the blue YOU called. I’m still in awe that a Leader cares so much about those in his Realm to listen and understand.
There was outreach by one of your Employees to work with me to resolve the Jetpack error messages that I was receiving from the Google Mobile-Friendly Test. Silly me — I rejected the offer. My belief and faith in Jetpack and its People had been shaken.
Although, from that moment forward, I noticed a shift in tone. Earlier, my “issue” was not so much a Plugin that didn’t work (for me), it was the disrespect from a representative that turned me off. (HISTORY)
Today, with Jetpack installed, absolutely “no loading issues” — only Success. (CLICK)
Then, more recently was my frustration with Gutenberg and responses I received from Automattic happiness engineers. That was immediately resolved by Gary Pendergast. (HISTORY)
As a Builder, I share the history to document a foundation for my belief that you are Building Something Special. The histories, above, are proof that my experience is much more than a one-off, luck-of-the-draw, random series of events. These are demonstrative facets of purpose, design, and implementation inspired and encouraged by YOU.
Last week, while interviewed in a Podcast, you made a comment about being “a benevolent leader.” We both know it is impossible to “manage by committee.” In the history of all great scientists and artists, there was only one of them. Only when they put beaker to flame, or brush to canvas, did the discoveries and masterpieces appear. That’s the magic of one person with belief in creating Value.
Yesterday, I thought your response to Mr. Blonde Goatee was Sherlock Holmes brilliant, “My dear Watson it’s quite elementary. The interpretation of WE is found in the context of its use.”
Great leaders inspire others to follow. You do that.
Quite often at the completion of a Post composed and published with Gutenberg, I find myself exclaiming, “Wow — I did that!”
That my friend is the sign of a truly great Leader — when those in your sphere of influence say, “We did that ourselves!”
When we say that, it’s because of your Vision and Values.
Thank you for being that kind of Leader.
When was the last time you had the CEO of a multi-billion dollar Company call you up to listen to your concerns? I can answer that for me, “Never.” Until one July day, out of the blue, I get a call from Matt Mullenweg.
For me, that memory will be priceless, forever. At the time, I knew something special was happening. Only, today, do I understand a little more about the honor bestowed on me — by a man with humility — a Benevolent Leader.
According to Matt, “This release is named in homage to the pioneering Cuban jazz musician Bebo Valdés.” — WordPress 5.0 “Bebo”
Since the phrase “Benevolent Leader” is a mouthful — and probably beyond acceptance in everyday use by Matt — he will affectionately be known to me as “Bene.”
FOR IMMEDIATE RELEASE: (NOVEMBER 27, 2018) Mr. Kim Foard SageTalk, LLC 406.855.8384 email@example.com
An Event for Dreamers and Doers
Billings, Montana: Kim Foard, CPA attended the 2018 QuickBooks Connect conference in San Jose, CA, November 5 – 7, 2018. More than 5,000 accounting professionals, small business owners, self-employed, and developers came together to learn, be inspired, and connect with each other. This is the fifth year Intuit, the provider of QuickBooks software, has hosted the event.
Benefits of attending include: learning about leading-edge technology, being inspired by thought leaders, expanding a meaningful network of peers, and understanding trends affecting the success of those brave and hardy souls known as the Entrepreneur. For More: https://quickbooksconnect.com/
Technology enlightens, empowers, and encourages the Entrepreneur to achieve results unimaginable even a decade ago. Cloud computing platforms enhance efforts to implement the 5-Step Success Model: 1) Establish a fair Price 2) Ask for Acceptance 3) Plan the Work 4) Deliver on Promises 5) Enjoy the Celebration. For More: https://kimfoard.com/purpose/build-something/
About SageTalk, LLC: Far beyond the traditional accounting processes, Kim Foard, CPA leverages 35+ years of education and experience to focus on the Entrepreneur and their desire to build a dynamic future. Specifically, he works with those passionate about their legacy, summarized as, “Start With Nothing (but a Dream) and Build Something Special.” For More: https://kimfoard.com/
Recently, someone frustrated with their life blurted, “You’re so lucky!”
I almost responded with, “Those who work the hardest are the luckiest.”
Instead, I simply replied with, “Yes, but if you only knew my story, you might think differently.” I went on to mention, “You’ve heard the proverbial theory of gathering people around a table to share their problems. After looking around the table, everyone grabs back their own.”
She replied with, “I’m so envious of you. You’ve been in love, got married, had children, and enjoyed success in business. My mother has used you as an example of who I should be.”
That individual was consumed with the drama of their existence and was not interested in my Story. So, I’ll share it with you.
Believing Is Seeing
Yes, that’s a word play on the old expression, “Seeing is believing.” However, our eyes can deceive us — or, maybe, better stated, “We can believe in what isn’t there if deception, or preconception, is involved.”
Magic has taken deception to an art form. “Smoke and Mirrors” is a common phrase to describe the sleight of hand. Even in the realm of professionals, we have lawyers doing the same thing in a courtroom.
Societal propaganda has taken preconception to the realm of fantasy. According to the 24/7 bombardment, the rich and famous are the ideal. The agenda to be a celebrity has trampled on the concept of freedom to choose.
On the other hand, “Believing Is Seeing” encapsulates the worldview of making the best of every situation. Even though there may be no evidence of goodness, every opportunity has seeds necessary for our new learning.
Speaking of evidence, research has documented the skills of lucky people. Richard Wiseman, the Professor of Public Understanding of Psychology at the University of Hertfordshire, in the United Kingdom, discovered four main principles:
maximizing chance opportunities
listening to your intuition
expecting good fortune
turning bad luck to good
Strategies employed to increase – by 80% – the happiness and luck of ordinary people are:
meditation to enhance intuition
visualizing good fortune
talking to at least one new person every week
As the good professor explains, “That’s why lucky people appear to have an uncanny ability to be in the right place at the right time and enjoy more than their fair share of lucky breaks.”
I needed eyeglasses in the third grade to see the chalkboard at the front of the classroom and got them as a sophomore in high school. Texas was funny that way — they wanted me to see the highway when I was taking Driver’s Education.
The reason I can remember the third grade is that was the first time I brought home anything other than A’s on my report cards. I’m pretty sure those two B’s would only have been deserving of a reprimand from my mother. That C, however, was cause for a “Come to Jesus” session, with her.
It was so bad, I, to this day, vividly, remember going into our small bathroom at Big Timber, kneeling down, and asking God for His help. I was going to need it — I couldn’t see the chalkboard, and I didn’t know what to do.
I remember praying for wisdom. Solomon was a hero of mine. I figured if it worked for him, it might work for me. Sure enough — all A’s from that point forward.
Seeds of Opportunity: I learned to listen and discovered the benefit of having a “friend” in a very High Place.
Moving All Over Creation
Those six years of grade school at Big Timber, Montana, was the longest period of time at any one school. Dad worked on ranches owned by Trust Fund Babies. As a result, after he had been used and abused, when he was no longer part of their grand plan, we were asked to leave.
Within a month of starting first grade at Lavina, we were on the move to a ranch at Big Timber, MT. We were there for six years. Then, we began an adventure in the foreign country of East Texas. It was a four-year stint of horizon broadening.
My junior year of high school provided the opportunity to be the new kid on three different playgrounds: Long View, TX; New Underwood, SD; and, Lavina, MT. Since I graduated from high school at Lavina, I can proudly proclaim that I started and finished school there.
Seeds of Opportunity: I learned to be the new kid on a playground and still have friends scattered coast-to-coast.
All of those years of good grades resulted in a full-ride four-year scholarship to any university in Montana. I turned that down to pursue my dream of being a cowboy.
Fifteen months later, I knew I didn’t have the same love of horses and cows as my dad. Although, those years of living the notion, “Where there’s a will, there’s a way” came in handy. This poor kid had a new dream of going to college.
In the course of managing my fledgling business as a twenty-something entrepreneur, the counsel of an older client friend cut short my whining. He exclaimed, “Kim, your problem is not that you were born poor. Your problem is that you were born with ambition. Many are born poor and stay that way. You want something else.”
Seeds of Opportunity: I learned to never, ever look a gift horse in the mouth and to appreciate the investment to earn an education.
The CPA Exam
Having started work for a CPA firm in the middle of my junior year of college, I thought, “How hard can it be to pass that silly CPA exam? I’m educated and experienced — that ought to be enough.” Wrong!
After two years and four attempts, the victory was mine. So, naturally, I believed those Partners of the CPA firm, for whom I still worked, that they would honor their promise to consider me as a partner. Wrong!
For four years, I had made them lots of money and opened a satellite office. So, in their mind and stated opinion, “Let’s keep the relationship as it is and you can keep on doing what you’ve always done.” Wrong!
My dream had been and was even more vividly clear — I was going to be my own Boss and serve the agricultural community in a better way than they ever imagined.
Seeds of Opportunity: I learned to be a good employee (and a better employer) and the importance of believing in Dreams.
Husband and Father
For twenty-four years, the Community viewed us as the perfect couple — and then eventually the perfect family. Having “found” a Higher Power in the third-grade, those vows, “Til death do us part” meant something to me.
“Good luck? Bad luck? Who knows?” whether love was ever a reciprocal emotion. I had conceived, believed, and achieved a Family unit, so as for my worldview — yes, love was offered to wife and children.
Added to the mix of responsibilities during this season of life was the role of “Good Son” providing a retirement for parents, who because of fate and hate (of savings) found themselves without the support of the Cult.
Seeds of Opportunity: I learned to give without expecting anything in return and developed empathy for those abused by narcissists.
Contrary to the Country song, it is possible to have too much of a good thing. Hard work and “good luck” found me comfortable in a rut — which, by the way, the definition is: a grave with the ends kicked out.
I’ve always believed we travel through life on the two legs of Family and Work. Family gives purpose to our Work — Work provides opportunities for our Family.
After the divorce, one leg was crippled — so, I hopped… and hopped, for thirteen years, until my birthday, October 26, 2015. I was sixty years old and burned out — sick to death of Tax Returns and third-generation Juniors.
For 35+ years, I had helped Grandpa build his little empire, which he turned over to Dad (my generation) to maintain (work of a janitor), which then showed up on a silver platter for little third-generation Junior to waste.
Junior was born on third-base and will lie to convince you that he hit a home run. Arrogance and ignorance are a volatile mixture — when thrown in the face of education and experience.
Seeds of Opportunity: I learned what doesn’t kill us makes us stronger and giving IT all away provides a path to true freedom.
One Lucky Guy
So, she’s absolutely right — I am one lucky guy. My journey is not much different than your own, or hers. The only possible difference is I have chosen to make the best of whatever the situation.
Although trained in probabilities as a CPA, my mind is open to the possibilities of good fortune — Seeds of Opportunity.
Having just returned from the QuickBooks Connect technology conference in San Jose, CA, I am more mindful of possibilities.
As a Certified Public Accountant (CPA), I was trained in probabilities — however, life is best encountered and enjoyed in the realm of possibilities.
At any conference, many times we learn as much outside the formal sessions as we do sitting in them. A presenter’s opinion is relevant to a specific topic — yet, the surprises usually come at the lunch table.
For our physical nourishment, yes, the provisions were spectacular. Even better were the conversations, which offered food for thought — to stimulate mind, heart, and soul.
Two Sets of Seven
Two sentences of seven words each are the Alpha and Omega of Success.
All We Do Begins With A Thought
Start With Nothing and Build Something Special
The in-between journey is a multi-faceted Story, requiring a step-by-step and brick-by-brick endeavor. Many are the whiners and few are the shiners. Because, it is easier to complain about what is wrong, rather than create the opportunities leading to a life of our dreams — Heaven on Earth.
Every single one of us will experience the spectrum of life — ups and downs, highs and lows, triumphs and defeats. We all wake up to the same world each morning. The difference is in what we do with the 24 hours.
The secret to pushing through all events and past the naysayers we encounter each day are these two acronyms — ATM GAP.
At That Moment — Grab Another Plate
Moving along through the buffet line of life, we have two choices — take what is offered, or move on past. Moment by moment we make decisions, which determine what accumulates on our plates.
If we forgo an item of opportunity, we might never see it again. However, if we choose unwisely, we have burdened our plate with something unsavory.
Those people who complain about a plate of scarcity let opportunities slip by. Those people who complain about a plate of undesirables chose those brussels sprouts — which, now, take up space and crowd out the desserts.
In the vernacular, we might classify the above actions, or lack of action, as “mistakes” (mis-takes). We simply mistook an item unfit for consumption, or we didn’t take an opportunity available to us.
Beyond the things that we do to ourselves are these four challenges, which confront us all — and the plates in our hands.
We can have the most beautifully constructed mobile feast and, then, someone decides they will take what is ours. Let them have it — ATM GAP.
At That Moment — Grab Another Plate
We can carefully select the choicest of morsels, with the intent of sharing them and, then, someone stabs us in the back. Let them have it — ATM GAP.
At That Moment — Grab Another Plate
We can prepare and look forward to enjoying the goodness on our plate to, then, discover a poor unfortunate soul. Let them have it — ATM GAP.
At That Moment — Grab Another Plate
We can diligently harvest the banquet table to, then, be surprised when our plate bends, or breaks. Let the hand of Fate have it — ATM GAP.
At That Moment — Grab Another Plate
Banquet of Life
The richest individual is not the one with the greatest wealth — it is the person most happy with what they have.
Yes, we all enjoy the proverbial Thanksgiving feast of abundance. Yet, there are times when the horn of plenty is less than full. It, really, doesn’t matter — if we focus on what is.
In the darkest of hours, there is always a glimmer of hope — and in the most trying of times, there areseeds of opportunity.
Success is a State of Mind.
Every adversity, every failure, every heartache carries with it the seed of an equal or greater benefit.
So, my friends, when misfortune has overtaken you, or you have become burdened by your choices, please, remember ATM GAP.
At Those Moments — bridge the gap of disappointment, take a leap of faith, and — Grab Another Plate.
All great thriller movies have this in common — there are four heroes, each with a different and extreme temperament type, who are brought together by the hand of fate to overcome impossible odds.
During the adventure, it becomes clear to us that all four of those different and extreme temperaments — combined into one powerful force — were absolutely necessary for good to triumph over evil.
For each of us, individually, the same principle holds true — we must incorporate the four temperaments into our hero persona to be well balanced and successful in our ventures.
Types of Thinkers
There are three dimensions to human Thought: Flatliners, 2-D, and 3-D.
Flatliners are just that — draw a line, from left to right, and that represents the Zombies of the world. They don’t think — they just exist. If we let that flat line represent the horizon, there is never anything on it. No ideas, no plans, and no sense of direction, or purpose.
2-D Thinkers have a horizontal and vertical axis — in addition to left and right, they have an up and a down. Now, we get a picture of who they are. Literally, as we view any work of canvas art, we have a sense of the creators’ style, taste, and intention.
3-D Thinkers have a depth to their thoughts. That flat picture image we admired for a moment, now extends backward and forward, to offer an exciting opportunity for us to engage with that individual.
There are many variations of the Quadrant Philosophy. For the sake of this presentation, I’ll offer two — which I believe will enlighten, empower, and encourage you to invest time in your own discovery.
“Discovery of what,” you ask?
“Of you and how to connect with me,” I say.
Imagine a map of the United States. Now, draw the horizontal and vertical axis (big Plus sign) across the Map. Each of us lives in one of the four quadrants. Then, think about where your friends live. Do you, always, expect them to cross those axis lines to visit you? Or, is it more fun to go visit them?
The point: we study Relationship Strategies to understand how to get to where others are —because three-fourths of them do not live in our Quadrant.
One prominent personality profiling model is DISC — which is the acronym for these four profile types Dominance, Influence, Steadiness and Conscientiousness.
For a small fee, you too can discover your location in the Quadrants by testing here.
Please, remember, we go through this exercise not to obtain a “label” — but, instead, to increase our understanding of how to better connect with other people. I believe in leading the way to make the path easier for those who choose to follow — so, here are the results of my DISC Classic 2.0.
So, let’s simplify DISC by using the analogy of target practice with a rifle, the performance of which is best achieved by: Ready, Aim, Fire.
A “High C” sharpshooter (remember, that’s your favorite SageTalk author) will do this: Ready, Aim, Aim, Aim, Aim, Aim (while considering distance to target, weight of bullet, grain of powder, composition of target, wind velocity, barometric pressure, etc). Somewhere in this sequence, probably after about the third Aim, your head is about to explode! Our bad. We — me, a “High C” — need data, lots of data. Because we intend to be precise in the result — when we, eventually, commit to squeezing the trigger.
I have many “High D” friends. Their approach to our target practice is: Fire! ~ Ready, Aim. In fact, they’re probably using their semi-automatic to blast away. “No worries, mate! Knock ’em all down. We’ll sort out the pieces, later!” Their motto is, “Just get it done and get it done, now!”
Oh, look. Here comes an I, a “High I” at that. Dressed to the nines in his sporting jacket, puffy pants, fancy cap, high-top boots — and, he has a designer shootin’ iron draped over his arm. He’s ready for the party, drinks, and conversation — after we punch a few holes.
And, yes, that’s a “High S” standing off to the side making sure all the spent cartridges are gathered and wondering if we, really, need to make this much noise.
Bill Engvall has the right idea for the galactically stupid people of the world — and, expresses it in his comedic routine — Here’s Your Sign. Yet, by considering the insight, above, the question becomes, “Are they really stupid?” Or, are they just doing the best they can with what they know and the resources available to them? And, is it possible that because their DISC sign is different from ours, they’re thinking we’re the “stupid” ones?!
Now, let’s have even more fun with a different set of Quadrants — King, Warrior, Magician, and Lover.
Yes, once again, I have whacked a path through the thickets for us.
As much as I wanted to be a King — because, after all, the meaning of the name Kim is Chief. And, many of my friends, when we’re working together, affectionately use that term quite liberally.
So, my first time through the assessment was Thursday, April 19th — during that week after Tax Season, when I had time for me. As I surveyed my kingdom through the large windows of my Red Lodge home — of which, the 18th Fairway was an extension of the backyard — all was well in the Realm. Sure enough, at that moment, I was a King.
Then, the next week, it was back to work. After a few days off, evidently, the Forces-That-Be decided I was ready to be engaged in new adventures. It was a Wednesday, April 25th, when I made it back to the castle, after a busy day of slaying Dragons. I thought, “Let’s take that silly KWML test, again — because today was a typical day in my universe.” Hello Spartacus.
A force of nature, Warriors have the power and confidence to conquer any task.
Confident, competitive, and analytical, you are a fierce and steady protector of your friends, family, and all things you hold dear. You’re extremely ambitious, targeted, and determined—almost to a fault of being self-centered—and are an undeniable force of industriousness.
While you’re logical, orderly, and respect the rules like the King and Queen, you’re much more assertive and always ready to dive into action or conflict. Because you prefer to be somewhat isolated, you tend to have few very good friends, but these friends definitely count on you whenever there’s a task to be done with precision.
Location on the cognitive-emotional spectrum: Located in the lower left quadrant of this spectrum, your personality reflects your strong emotional sense of confidence. Your style of thinking tends to be more left-brained — logical, sequential, rational, and objective.
“Give up the battle to win the war:” Dare to be occasionally weak to be seen as “real” to others and find that enemies can become friends if you let them have a bit of the power.
Again, the only reason I share this with you is to encourage YOU to understand where you are in relationship to other People.
Released to theaters in 1985 (same year as the birth of my daughter, Lindsey), the movie Silverado is a family favorite. The heroes are Emmett, Mal, Jake, and Paden.
In thinking about sharing this Story with you, I practiced the outline with my son, Ryan, a few days ago. He helped me identify the King, Warrior, Magician, and Lover from the cast of Silverado.
Now, even as I type that out for us, do you see the pattern in the types of roles each of these four actors choose and for which they are best known?!
I rest my case.
There is something special about the KWML quadrants.
Four In One (CCPT)
Often, I’m asked, “What’s the difference between a Coach and a Consultant?! The simple answer is, “One asks all the questions and the other has all the answers.”
My mom offered daily prayers that I would go to Ambassador College and be trained as a Preacher. I have always wanted, though, to follow more in the footsteps of my dad and became a Teacher.
Coach They ask questions with the belief that eventually you’ll tap into your inner child and find the wisdom to deal with your own dang problems.
Consultant They show up on the scene to fix what is broken and bring with them the solutions to all of your problems.
Preacher They are passionate in the crusade to persuade you to believe you can enjoy heaven on earth, now – if you are willing to sacrifice your ego.
Teacher They will share with you all of the tricks and tips from their vast libraries of education and experience to assist in your journey of learning how to fish.
Cowboy Poet & Philadelphia Lawyer (CPPL)
The self-proclaimed label of Cowboy Poet is to honor the importance of heroes and the power of words. As a kid, I wore a fancy, tied-down, two-gun rig, with which to dispatch the bad guys. Now, I rely on the proverb, “Truly, the pen is mightier than the sword.”
I received the title of Philadelphia Lawyer from my dad when I was about ten years old. We were unloading sacks of cow salt out of the pickup into the granary one evening — and, I was doing my twenty questions routine.
Evidently, I lost track of the number — and, it must have been a long day for Dad. In exasperation and with a smile, he declared, “Kim, you ask so many questions that I’m sure you’re going to grow up to be a Philadelphia lawyer!”
He didn’t miss the mark by much. When it comes to putting together the conference room deals of our society, attorneys and CPAs are usually sitting side by side.
Fifty years after Dad’s observation, that natural curiosity has grown exponentially. The questions have become more focused and the intent is pure. I want to help YOU build something – special.
The mental image of a Cowboy Poet & Philadelphia Lawyer is one of ostensible contradiction. Yet, these four words remind me that life is best experienced on a spectrum. So, think of a sphere. Then, imagine the axis lines holding it symmetrical from the inside, out.
Like the four points of a compass — as far as the East is from the West — opposite ends of the axis lines are required for balance.
Growth occurs when we push the artificial limit of where the internal axis lines end — which, are at the edge of who we currently are. As we stretch the boundaries, the result is a greater sphere of influence for the benefit of many.
These spectrum’s of life stretch to infinity — if we have the courage to let our minds become open to the vastness of the universe and the unlimited potential of each individual.
The cornerstones of my heritage are Spurs and Books. What rowels are to spurs, vowels are to words. They are the jingle of rhythm and points of meaning.
A Cowboy (Warrior) is a man of action and defender of principle. The thoughtful approach of a Poet (Lover) casts a soft and gentle hue. Philadelphia (King) is symbolic of friendship and brotherly love. When those attributes are absent in a relationship, a Lawyer (Magician) intends to discover the facts, and just the facts, ma’am!
As we begin to summarize these different Quadrant Philosophy variations, I want the KWML to be our true North. Therefore, I’ll restate the order of DISC, CCPT, and CPPL to match King, Warrior, Magician, and Lover.
The bold words are the primary strengths I will bring to any relationship.
I hope these stories about the study of Relationship Strategies and the application of Quadrant Philosophy have inspired you to think about your role in meeting others where they are.
To push the boundaries of who we are and to better serve those in our sphere of influence, we must be relentless in applying all four temperaments.
Ask, seek, and knock on doors of opportunity, until you discover a Master to offer their version of the Three-E’s | Enlighten, Empower, and Encourage. Otherwise, you will be left in the dark, with no tools, and a feeling of hopelessness.
Many people are simply trudging through life — enduring each day. Because they are waiting for someone to save them from their earthly troubles. They have been led astray, by wolves in sheep’s clothing, to believe they must wait for the Kingdom of Heaven.
And, that dear Friends, is the importance of little words. There is a world of difference between of and in. Think about it — of denotes “belonging to” and in specifies “location.”
It is impossible for any of the scholarly ministers in their whited sepulchers to show me even one scripture reference to the exact phrase Kingdom in Heaven.
Let’s move around those in our way and claim the treasures promised to us.
A Better Way
Saddle up and ride with me.
The four horsemen of Silverado have shown us what is possible:
A misfit bunch of friends come together to right the injustices which exist in a small town.
The last step in the Journey to build sterling Character is to welcome and accept Constructive Feedback.
Constructive Feedback is the other side of the coin from Reinforcing Feedback. We all love the feedback that sings our praises of a job well done, that acknowledges a situation handled nicely, or that recognizes the dent we’re making in the world.
So, those are the two kinds of feedback — between two people with knowledge of facts, situations, and measurable observations.
What about the third kind of feedback — which comes out of the blue from a third wheel, loose cannon, if you will — from someone with a badge that reads, Sidewalk Superintendent?
Opinionated Feedback — (OF)
Tiny, little, powerful, two-letter words — aren’t they something? One of my favorite expressions, “If It Is To Be, It Is Up To Me.”
of — to indicate a point of reckoning to indicate origin or derivation to indicate the cause, motive, or reason to indicate the component material, parts, or elements to indicate the whole that includes the part to indicate belonging or a possessive relationship to indicate the relationship between a result and function to indicate something from which a person is delivered to indicate a particular example belonging to a class to indicate apposition to indicate the object of an action to indicate the application of a verb to indicate a characteristic or distinctive quality to indicate the position in time of an action
So — if the last step in the Journey to build sterling Character is to welcome and accept Constructive Feedback, what about the Sainthood effort required to accept Opinionated Feedback?!
And — when I say, “Accept,” I define that as, “Accept it for what it is, glean the kernels of truth, and let the chaff blow away on the winds of fickleness.”
Feedback That Never Was
This story, so far, has been framed around the beneficiary of feedback. But, what about the individual offering the feedback? If you’ve ever been in a role which required formal feedback to be given, you know how difficult it is — To Do.
Now, imagine the poor fellow who is sharing his thoughts with a couple of new friends and is, then, accosted for asking a few simple questions.
Remember the Story about me and the two women — the cute one and the other one? We’ve already discussed how I responded to the challenge from the other one, who asked me to be her Accountability Partner (after, I clearly communicated on a public forum that my partner must be a “brave soul.”)
What is it that YOU want from this email? To point out? To challenge? To encourage the why + what do I want thinking?
For the students of communication theory, all of their mental bells, whistles, and alarms have been triggered. “Email?! Doesn’t he know that only 7% of communication can be accomplished with words?” Yep, I knew it going in — but, that’s my modus operandi — going where even the angels fear to tread.
The cute one is a very successful Life Coach, with a variety of programs that she offers for the benefit of those individuals wanting to expand their horizons, improve levels of accomplishment, and grow into better Citizens. My kind of gal — so, since I was invited to her game (Program), I signed up.
When I zinged my serve over the net, the other one caught the ball to examine it for defects. Life Coach patiently waited through the other one’s challenge of my intent and then offered this.
I value feedback from people I know, I am always looking to improve in my life and my work, and I am also a huge proponent of done being better than perfect. The Program is what it is and serves its purpose for most people. It is not meant to be the answer to everyone’s problems, nor is it meant to be a spiritual based program.
So, I went back and read, again — very slowly — my original email to see if I had used the word Feedback, or made any reference to the Trinity. Nope, not even once.
Communication Is What The Listener Does
Although, in my email, I had asked this question, “What is the passion at the core of everything you do?”
During those 35+ years serving the public as a CPA, I learned to ask this question of every prospective Client. Those who were animated in their response enjoyed working with me. Those with a deer-in-the-headlights response were graciously ushered back to the door from which they came.
So, I fully understand the responses I received from the Life Coach and the other one. One was scared silly because I dared to ask such a question — the Life Coach felt threatened.
For most of my life, I have been overly concerned about everyone’s feelings. Recently, however, the light came on, “Other people’s feelings are beyond my control. Unless, I’m rude, or crude, they have the responsibility to manage their own dang feelings.”
And, it’s true — no one can make us mad, sad, happy, or glad. It’s our individual right and responsibility to create the emotions pleasing to us.
It’s perfectly fine that the Life Coach wants no part in my philosophy, or efforts, to be a Conduit of Goodness.
What Did You Learn?
Because — she did offer this.
You’re kind enough to offer feedback to others, my feedback to you might be to include a bit of framing when you give that feedback so others better understand what your intention and expectation is – especially when they don’t know you well.
As a builder, I know exactly what she’s suggesting. After establishing a solid foundation, framing is the next phase to Build Something — Special. And, with no apologies to the Life Coach, or anyone else, my way of preparing a foundation on bedrock is to ask questions. The one question about “the passion at the core” is the first of ten initial steps to a solid foundation.
In visiting with a long-time loyal friend, on the phone last night, she asked, “So, what did you learn?”
Oh, we laughed! Because — I’ve lost track of the number of verses to this same old song. She gently teased that maybe the time has come for me to learn the lesson. 🙂
Curse of Knowledge
The beauty of Opinionated Feedback is that it comes from an outsider, who is not encumbered by the “Curse of Knowledge.” Reinforcing Feedback and Constructive Feedback happens between two individuals, who know all the “facts.” The outsider is not burdened with any preconceived notions about the Ego, Expectations, or Emotions. They can be honest in offering their opinion.
I did not offer feedback to the Life Coach — I did, however, share my thoughts which were perceived by her to be feedback.
Her feedback to me is spot on correct. I know it, and I’m working on getting better at it. It defined as — stop scaring the living bejeezus out of timid souls, with too much, too soon.
Speed of Belief
I’ve had people suggest that I wear darkened eyeglasses — because my gaze is too intense. It’s true — I’m intensely passionate about my purpose in life. And — I thoroughly enjoy that far-left lane, designated Speed of Belief.
Remember, when we were first learning to drive, how we had to keep staring at all the gauges to make sure our speed was right, the engine had oil pressure, and the coolant was staying cool. Now, we seldom think about it — we glance, every now and then.
Same song, second verse — I’m operating at the Speed of Belief — not by sight, but — by feel. Because of the Curse of Knowledge, I assume (yes, I know, makes an ass out of u and me) everyone else is comfortable with their hair blown back. (As a side-bar, that’s why I wear my hair in a crew-cut.)
What We Learn, Together
Coach John Wooden — in Pyramid of Success — has this encouragement, “What a leader learns after you’ve learned it all counts most of all.“
As a believer in the ASK Principle — Ask, Seek, and Knock — I hope you will help me: Ask, so love can be given; Seek, so wisdom can be found; and, Knock, so doors of opportunity swing wide open.
I’ve noticed that my friends are reluctant to give Feedback of any kind. Yet, my enemies, are eager to bury me in Opinionated Feedback — and, I appreciate it very much.
Your thoughts and comments are always welcome. Please, schedule a time for us to visit in a phone conversation, or a Zoom Meeting, by making an Appointment. (CLICK)
I must confess my sin. For more than thirty-five years, as a CPA very good at what I do, I assisted in building little empires.
Having grown up poor, the intent was pure. I wanted those, for whom I served, to have the best that money can buy. What I discovered was that my Grandpa Foard was right, “Too much money will make people go crazy.”
There is never enough money. The more stuff people accumulate — the more unhappy they become. Which then fuels the fire for them chasing after even more of what is making them miserable.
During those 35+ years of doing a great job for the Trust Fund Babies, I noticed something — those were the, only, individuals in the ranks of the thousands of clients I served, who would throw a fit. You know, a good ol’ two-year-old temper tantrum — the aisle blocking, head turning, hushed murmuring, and clerk cringing — type of hissy-fit.
Why did they do it? Because they are spoiled. Clueless to the bone, they are chock full of arrogance and ignorance. If they knew half as much about what they think they know, they’d know twice as much as they really do.
They were born on third base, thinking they hit a triple — and, then, they will lie through their teeth as they try to convince you it was a Home Run.
The grandparents, of the Trust Fund Babies, worked hard to build something — special. Then, generally, Mom and Dad were expected to maintain what Grandma and Grandpa built. Unknown to little Junior, as he struggles to deal with what has shown up on his silver platter, he is the Janitor’s son. And, by the time we move to the fourth generation of this Family, everything has reset.
The wealth that Mom and Dad inherited from Grandma and Grandpa was slowly chiseled down in size — because they were playing not to lose, rather than working hard to build something special, of their own. Junior has no idea how the Empire was built (because Grandpa is gone and Dad has neglected to teach) — and, Junior has even less knowledge of how anything operates. If something breaks it remains broken.
So, at the end of the third generation, the Ranch (or, the main-street Business) is on the Auction Block. If by some stroke of luck the remaining wealth passes to the fourth generation, it will soon be squandered. At that moment, a Universal Principle kicks in.
If you want to eat, you must work.
What appeared to be a life of luxury to the poor kids of the world, became an affliction and a limitation for the Trust Fund Babies.
Fifty years ago, as a twelve-year-old kid, I thought it harsh that the mistakes of parents carried over to the children and grandchildren. Why must they suffer for the bad choices their elders made?
I believe it’s because of another one of those darn ol’ Universal Principles. For example, Gravity — it’s real, it’s unseen, and it’s hard to explain. However, it works the same way every time. We can take comfort in that Universal Principle and depend on its consistency. Or, for those who doubt the effectiveness — and, take a flying leap off a tall building — they will learn the hard way.
After those 35+ years of holding the hands and wiping the snotty noses of way too many Juniors, I burned out. After two years, of what I call, “My trip through the desert,” one day, my son, Ryan, had questions. In fact, I remember the day, well — January 11, 2018.
He came to the closed bedroom door, knocked lightly, and said that he had a question. So, I went with him to his office area, stood behind him, as he pulled up a QuickBooks screen and wiggled his mouse over the real estate where his Question resided. I answered that question and went back to the bedroom.
A few minutes, later, another tap on the door and another question. Same song, second verse: I went with him to his office area, stood behind him, as he pulled up a QuickBooks screen and wiggled his mouse over the real estate where his Question resided. I answered that question and went back to the bedroom.
A few minutes later, another tap on the door and another question. Well, by now, I’m thinking, “OK – Ryan has lots of questions. I might as well just stand there with him and answer them all.”
Sure enough, seven hours later, after a review of the mistakes on the two prior years of Tax Returns and detailed Depreciation Schedules prepared by the best CPA Ryan could find, the tumblers of the lock on my mind turned and I realized, “I’m the best — CPA in the Country.”
I’ve heard people talk about being Born Again — and, always, wondered what that was all about. Now, I know. I wasn’t “back” — as Arnold might say. I felt like a brand new person. Later, as I searched for something of which to compare the feeling, the best I can do is, “I feel like I’m in the fourth grade, again!”
Once — and, For All Time
So, why did I recently agree to one more Consulting engagement to provide services for the benefit of a Trust Fund Baby? Answer — Old habits, similar to bad beliefs, die hard.
This particular specimen of a Trust Fund Baby is 75 years old and is still as clueless as he was at age 25 — when Grandpa’s money was used to buy him a Ranch. He was put on the Ranch and offered an opportunity on a silver platter. Now – that I think about it – Junior is just like a Post Turtle.
When you’re driving down a country road and you come across a fence post with a turtle balanced on top. That’s a post turtle. You know he didn’t get there by himself; he doesn’t belong there; he can’t get anything done while he’s up there; and, without help to get down, he’s stranded!
Junior could not articulate the specific Objectives he wanted me to resolve, he had no idea how to Measure our progress, and he offered little feedback about the Value he was receiving. What begins twisted, ends twisted.
After two months of a six-month commitment to provide services, I had grown tired of being a valet for his ego. I suggested that my “work” was done and he had no further responsibility to honor our Agreement. Junior insisted that I stay — he needed to use me, some more.
However, after four months of enduring his silliness, “Oh, Wow! — did he pop a cork when I asked him, “Why?”
Why do you want to withhold information and keep me in the dark?
The sniveling little pup did a Trump on me, too, while yelling into the phone (so loudly he was cutting out and I asked him to repeat his foul language), “You’re fired!”
What a blessing!
I think I’ve passed — in flying colors — the final exam in the high-level coursework of Trust Fund Babies.
Oh, by the way, this Consulting engagement was to assist in the transition of Junior off the Ranch. Because of the two clowns for Realtors he had chosen, I finally asked, “After their neglect of an important issue (to the tune of $150,000), why do you continue to believe their nonsense?”
Around the 25-year mark, in the 35+ years of my crusade to save the world as a CPA, I noticed something. I felt dirty. As I served the Trust Fund Babies, there was no appreciation or recognition of the Value my efforts produced for them. They were paying me and I was doing things for the money. There’s a name for those kinds of people — Hookers.
Confession without repentance is counterfeit spirituality. As you are my witness, I fully and completely give up the old way to enjoy my rebirth.
The scholars among us will take great offense at the concept of not leaving children and grandchildren a monetary inheritance. They will even pretend to have God on their side of the argument and quote an old Proverb.
Good people leave an inheritance to their grandchildren,
but the sinner’s wealth passes to the godly.
Well, here’s the Real Deal — I don’t see a single reference to Money in the line, before the comma, about good people. Do you?
I know – for a fact – that my Grandchildren will receive an inheritance from me. No, it will not be because my Lindsey and Ryan were anxious for me to tip over — so they might win the Lottery of wealth untold.
The inheritance that my Children will pass on to my Grandchildren will be everything they have learned from me. I have diligently provided opportunities for Lindsey and Ryan to learn everything they need, to be successful in this life — and, beyond.
After listening to the fears, concerns, and apprehensions of a woman whining about the dangers before her, I rode in on my white horse – with sword in hand – and stuck that fire-breathing beast. He tipped right over into a heap of problem solved.
And, then, oh, wow! — the ship hit the sand.
Come to find out, that was her Pet Dragon.
Once upon a time…
I’ve been thinking.
Rather than I charge you a Price for Value — how ’bout we just exchange Value.
On the horizon, I can see opportunities requiring more of a Process focus: QuickBooks, Bill.com, TSheets, Applications (etc.) — worthy Projects for which I do not want the responsibility.
And, if you have opportunities for People coaching, consulting, etc. for whom you might want help — I am interested in assisting YOU. (Because my new focus and purpose is: POP)
So, as Time marches forward, maybe, we can be available Resources — for each other.
In the interim, we can connect remotely and set the parameters for a mutually beneficial professional relationship.
What are your Thoughts?
Her Response (Word-for-Word, I Kid You Not)
I think I would like to pay you for your services – at least initially until we get better acquainted with our skill sets and what we desire to do. I am just getting my feet back under me this week – having been out all week last week. But I’ve been thinking about our conversation and how we might work together. I feel like I don’t have many answers in that regard. Would a standing Thursday 9 a.m., 1-2 hour meeting work for you? I’m thinking every other week as opposed to every week and if that were the case, probably 2 hours would be better than one. That being said, I could do this Thursday but not next. Then if I just get it on the calendar, I should be able to make that work.
Do you think you could guide me through working on value pricing/niche development within my business and learning to focus on the types of things you focus on, i.e., helping people get what they want, POP, value as opposed to compliance work? I’m asking if you feel this is skill set you have an could help me work on modeling my business more appropriately. If you feel this is a conflict – as we’re trying to “work in the same space” – I totally can understand that. However, I think there is enough work to go around – but appreciate your thoughts as well.
I have expertise on the QuickBooks side and integrations, etc., for sure and don’t know that I want to give that up. Maybe that’s where my niche is to focus. Maybe Carla Caldwell – gal I told you about who does what I’m asking you to do – is my coach, but you help guide me through organizing all this. I’m sort of lost when I think about all of it.
You asked me to price the service you’d provide. I will be brave and throw out a number. I was thinking $200 for a 2 hour session is too low and $400 seems to high. Maybe we’re in the middle at $300 for each 1-2 hour session? Not committing to 2 full hours – just what we need that time to get our work done?
Thanks Kim. Talk to you soon!
Yes — I accept your Proposal.
This is my Understanding: • You will pay for my Coaching and Consulting Services. • We will connect every-other Thursday, at 9:00 AM, for no more than 2 Hours. • We will begin each remote Coaching and Consulting Session with your Thoughts and Questions. • My focus will be on sharing concepts relative to Value Pricing, Psychology of Coaching, and Practical Application to Your Niche. • We are not Competitors — We will Complement one another. • After all, it is impossible to be competitors — because, we are unique Artists and one-of-a-kind Value Creators. • For those individuals seeking QuickBooks type processes, with accompanying App integrations, I will provide an introduction to You. • I will establish a Google Drive portal for the sharing of Resources — which will assist in keeping us Organized. • I will prepare — and, submit for your approval — a Contract for Coaching and Consulting Services. • Acceptance of the Coaching and Consulting Contract will be accomplished by the payment of a $100 ‘Commitment’ Fee. • The fee for my Coaching and Consulting Services will be $300 per Session.
To prepare for our first remote Session, tomorrow, Thursday, August 9th, at 9:00 AM, I suggest the following: • Read the article: I AM — do the exercise of finishing the I am… Statement — and, be ready to Share with me. • From your Thoughts and Questions list, pick one item of greatest importance to You — and, be ready to Share with me. • To select that first item, You might find it beneficial to choose an issue, which you know will ‘feel good’ — as you take the First Step toward your desired Goals.
Acceptance of the Coaching and Consulting Contract will be accomplished by making an Online Payment from the QBO Invoice that I will transmit to You.
If any questions, or concerns, please, contact me immediately.
Seen One — Seen ’em All
We’ve all seen a Contract. Every professional has their boilerplate version. I had to revamp my four pages to fit the parameters of a $300 Coaching Session. I will confess, this whole episode was beginning to feel odd. I was going along to get along. Yet, the intent was pure — this was a ‘friend’ whom I wanted to help.
As the reader of this comedic drama, all of your warning bells, sirens, and whistles are probably going off right about now. Me, at this point, I’m still clueless.
Except, I took great care to make the money part of the Contact crystal clear.
YOU are committing to pay SAGETALK —
a one time non-refundable sum of $100 + payments of $300 per 2-Hour Sessions for access to – and use of – the SAGETALK Program. The first $300 payment will be due upon receipt by YOU of a QBO Invoice.
Yes, I know, “Communication is what the listener does.” But, I had given this my best effort.
Session Number 1
We had fun!
Two hours of non-stop banter, questions, stories, teasing — and, otherwise good-natured fun. Or, anyways, as much FUN as two CPAs can muster.
And, yes, we did a LOT of great work, too.
Prior to our first session, the Contract and Invoice for $100 (the Commitment fee) had been emailed and Payment received. As promised, after the Session, I emailed a QuickBooks Online invoice for $300.
This was her response (Word-for-Word, I Kid You Not):
Hi Kim I paid this. I didn’t realize that the $100 was over and above the $300 per session. I thought the $100 was just an I’m serious about this and want to get started. I thought this invoice might be for $200. Thoughts are appreciated. Thank you. (Maybe I didn’t read well enough!)
Those people, who refuse to make a decision, end up high-centering on the fork-in-the-road. Look at the word closer: ma-Y-be.
See the fork-in-the-road? The people who are fond of maybe are reluctant to choose — left, or right, at Oak Street.
To encourage us, always, to make a decision, look at ma-Y-be, again.
Ma = Cry Baby Be = A Creator Y = Choose to Be
My original mistake was giving up on my sincere premise of giving to a Friend. At the moment money was involved — Price for Services — there was a business transaction and professional relationship.
Because of my first mistake, clearly defined expectations were impossible. As a result, there was no possibility, or probability, of success.
What begins twisted ends twisted.
I wanted to share with a Friend —and, a Client simply wanted a business transaction and professional relationship.
So, thank goodness for the Termination Clause:
SAGETALK may terminate this Agreement at any time in its discretion, upon notice to YOU. Paragraph 3.1. below shall survive termination of this Agreement, binding YOU to Confidentiality in perpetuity.
I immediately initiated an online transaction with Wells Fargo for the $400 to be refunded by Paper Check. I had failed to meet her expectations.
Our two hour Tango high-centered on the fork-in-the-road with my acquiescence to follow the lead of someone who does not understand Value Pricing. That’s why she suggested a relationship at the very beginning.
She asked for an understanding of Value Pricing. For two hours I told her about the concept — yet, I have a process to show, anyone, how it’s done.
• I will deliver Results to exceed your Expectations by (at least) a factor of 3. • Because I offer a money-back Guarantee, price negotiation is irrelevant. • I will provide Value (x 3) far beyond whatever Price you decide upon. • You choose the Price, clearly define Objectives, & set Expectations. • I will choose the Time, during which we will work Together.
Silly me, I more than bent my own rules — I broke them. There is a better way. I have designed three Steps to prequalify anyone wanting to do Business with me.
Pet Dragon Resolution
There are Questions in each of the three Steps (each more intense than the preceding) testing for Commitment (the exact opposite of her Pet Dragon: NO Commitment.
Why didn’t I lead her through these Steps?
Come to find out, I had a rascally Pet Dragon hiding in my own dang forest: People PLEASER.
At one time, I was quite proud of all the initials behind my name —
CPA ~ Certified Public Accountant
CITP ~ Certified Information Technology Professional
CGMA ~ Chartered Global Management Accountant
AMM ~ And Many More…
Yes, they demonstrated the discipline and commitment to play the game of achieving recognition in the eyes of academia.
Yet, no one other than I knew, fully, the extent to which sacrifice was made to achieve these designations.
And, the humorous point of this whole exercise, in bragging rights, is how times have changed. Now, another meaning for the acronym of CPA — in the realm of Digital Marketing — is Cost Per Acquisition.
Student, or Trailblazer?
When we play the game of Credentials, we are simply going where others have gone, before. Or, we seek the approval and acceptance of those in authority — with the power to grant acknowledgment or dash the dreams of the inspired.
For those who have matured beyond being overly concerned about what others think, they are the Trailblazers going where no one has dared go before — sometimes, to places where even angels fear to tread. However, they will make the discoveries crucial to the progress of humankind.
People don’t care about what we know — until, they know how much we care.
This is one Credential for which the world begs to be in front of every thought.
Compassionate Aware Responsive Empathetic
The contrarians among us might find the use of a C-word — like Compassionate — too sissified, for their taste. In that case, I challenge them to choose from one of these: Cooperative, Competent, Committed, and Confident. Pardon the pun, but, Contrarians must care about someone other than themselves — the focus is outward, not inward. This is a Spiritual endeavor.
In the busyness of business, how often do we purposefully pause to breathe — to stop and smell the roses — to be Aware of the opportunities for service? The funny thing about offering assistance is how much we benefit from the effort. Whatever we choose to give is returned many times over — probably not from the beneficiary in receipt of the goodness we share. But — Karma is 100% accurate in delivering what is earned. This is a Mental endeavor.
There is an ancient Proverb, “Faith without works is dead.” We may believe we are compassionate and aware of the needs of others — yet, only with Responsive action is the benefit delivered. All we Do begins with a Thought. There is intrinsic magic in the thinking — there is discernable value in the doing. Maybe, IT has never been done before — and, maybe the world will laugh in the beginning. Yet, the reward is worth the effort. This is a Physical endeavor.
My friends are quite familiar with the Three-E Formula defined as: Enlighten, Empower, and Encourage. You probably have a similar mantra, which is your Empathetic cry. We are, after all, engaged in a Crusade to ensure that the goodness from above flows through us for the benefit of the whole wide world. As conduits of goodness — similar to lighthouses for the protection of vessels — we can silently do our work. This is an Emotional endeavor.
We can place alphabet soup Credentials behind our names — or, we can anchor CARE in front of our thoughts.
I hope you will join with me in leaving behind the Three Evil E’s of Ego, Expectations, and Emotions — which are attached to limiting Credentials.
So, that we can boldly state our belief in The CARE Credential — as we courageously lift up those in our sphere of influence.
The blue hyperlink, above, is an excellent explanation of why this is true.
On a road trip this weekend, the concept was reinforced in my mind. For many years, I’ve been enrolled in AU (Automobile University). Through the curriculum offered by Audible, extensive course selection is available on audiobooks.
As a business coach and consultant, I’m always interested in what thought leaders have to offer. So, I dutifully paid for the course Million Dollar Consulting, by Alan Weiss.
Magic of Three
What is the magic of 3?
Take a look at the left side of the number — 3 points, which form a pattern, which our mind can process and remember, easily. Two feels lacking, and four feels tedious. Test for yourself — choose three of anything and see how comfortable the relationship is.
As a CPA (Certified Public Accountant) for 35+ years, I’ve been guilty of sharing too much, too fast, and scaring the living bejeezus out of People. I’m still in the process of breaking that bad habit. However, I know for a fact, “Less is More.”
Complex To Simple
So, as I’m cruising the deserts of Wyoming this weekend, in my Ruby Red Ford F-150, the magic of three enchants me, once again. I discovered that a 6-hour and 21-minute audiobook can be condensed into three words.
Objective Measure Value
Now, to be clear, the rest of the book explains the importance of those three words. One of the reasons this book can be of value to anyone is that it demonstrates the steps in motivating ourselves and others to grow.
To move from where we are to where we want to be, we must begin with the end in mind (Objective). To maintain our enthusiasm in the middle of a desert journey, we must nurture hope by managing our progress (Measure). We are able and willing to reach our destination, because of the benefit to ourselves and others (Value).
These 3 words encapsulate another way to think of this concept.
Why How What
Why are you thinking about doing something? Does it complement your purpose in life? Will it provide happiness and joy? (People)
How will you accomplish your goal? Are you able to make the sacrifices necessary to let go of the old habits and develop new ways? (Process)
What will be the benefit to you and others in your sphere of influence? Is this legacy adequate for your mark on the world? (Results)
Just like all Universal Principles, it is impossible to describe the logic of magic with words. But, I’ll bet you have felt the power of it.
By reading this article once, you’ll always remember the concepts presented, above — thanks to the Magic of Three.