Recently, I was gently teasing a colleague about the lack of a Waiting Room when he connects with Scholars using Zoom.
His reply, “Well, I’m a believer in the 80/20 Rule — focus on the 80% that matters and get to the other 20% someday.”
Since I have teased him quite a bit in the past, I heard, “Kim, I’m getting tired of your nitpicking. But to humor you, I’ll be polite and quote the 80/20 Rule.”
There was something about his tone that immediately had me agreeing with him.
Yet you – who know me well – know there’s more to this Story.
With A Little Thinking
In the shower, the next morning, it dawned on me (pardon the pun) that the 80/20 Rule does not work with People. Because we never get a second chance to make a good first impression.
And if a Person chooses to walk with us through this Journey of Life, then they deserve 100% of the best we have to offer. In my opinion, it’s ALL or NOTHING. To know I’m only worth 80% of someone’s attention and effort is hard on the psyche and soul.
People Over Process (POP)
Where does the 80/20 Rule apply and work just fine? Answer: Process. Yes, we People are more effective and efficient with the structure of Process. Every system from minute to massive has processes. And that’s a good thing.
Yet, people change and grow daily.
So, does the same old Process still work (well) when the People have changed?
Yes, it’s a Rhetorical Question. The answer is: NO.
The probability for continuing productivity is somewhere around 80% if we’re lucky, on a good day. Yet, management is relatively happy, because they have the wheels turning and tend to ignore any opportunity for improvement. The 80/20 Rule has been applied and acts as a governor (used on machinery) to keep everything and everybody between the ditches.
You know, I just can’t help myself. The definition of a “governor” is quite fitting in the scenario, above.
Do we really want to be regulated and held back from our true potential? I can only speak for myself, and again the answer is a resounding, “No! Heck, No! What part of NO don’t you understand!”
A picture is always worth at least 1,000 Words.